Welcome to Meta Jewel Krafts. These Terms & Conditions govern your use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.

1. General Information

This website is owned and operated by Meta Jewel Krafts.

Business Name: META JEWEL KRAFTS
GSTIN: 08AAJFMS731D1ZD
Registered Office:
115/215, Mall-21, Opp. Rajmandir Cinema,
Bhagwan Das Road, Jaipur, Rajasthan – 302001, India

Phone: +91 9829094348
Email: info@metajewelkrafts.com

Throughout these Terms, "Company", "we", "our", and "us" refer to Meta Jewel Krafts.

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2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
• You are legally capable of entering into binding contracts under applicable Indian laws.
• The information provided by you during registration or checkout is accurate and complete.

3. Products

Meta Jewel Krafts specializes in handcrafted silver products, including but not limited to:

• Pure Silver Handicrafts
• Silver Gift Articles
• Silver Decorative Items
• Silver Religious Idols
• Silver Home Décor
• Silver Accessories

Since many of our products are handcrafted, slight variations in design, finish, dimensions, engraving, weight, or color may occur. These variations are natural and are not considered manufacturing defects.

4. Product Images

We make every effort to display product colors, finishes, and details accurately.

However:

• Screen settings may affect the appearance of colors.
• Handmade products may have slight differences from the displayed images.
• Product dimensions should be considered approximate unless otherwise specified.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR).

Prices are subject to change without prior notice.

The final payable amount will include applicable taxes and shipping charges (if applicable), which will be displayed during checkout before payment.

6. Silver Purity

Where applicable, our products are manufactured using high-quality silver of the purity mentioned on the respective product page.

Certain handcrafted decorative products may include additional materials such as wood, marble, brass, resin, glass, velvet, or other decorative elements.

Customers are advised to read product descriptions carefully before placing an order.

7. Orders

We reserve the right to:

• Accept or reject any order.
• Cancel orders due to pricing errors, stock unavailability, technical issues, or suspected fraudulent activity.
• Limit quantities purchased by a customer.

If your order is cancelled after payment has been made, the amount will be refunded through the original payment method.

8. Payments

We accept secure online payments through trusted payment gateways.

Meta Jewel Krafts does not store your debit card, credit card, banking, or UPI credentials.

Payment information is processed securely by our authorized payment partners.

9. Shipping & Delivery

Delivery timelines are estimates and may vary depending on:

• Product availability
• Customization requirements
• Courier partner delays
• Weather conditions
• Government restrictions
• Remote delivery locations

Meta Jewel Krafts is not responsible for delays caused by courier companies after dispatch.

10. Custom & Personalized Orders

Customized, engraved, personalized, or made-to-order products are manufactured specifically for the customer.

Such orders cannot be cancelled, returned, or exchanged unless received in a damaged or defective condition.

11. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Products may not be eligible for return in situations including:

• Customized products
• Used products
• Damaged due to misuse
• Missing original packaging
• Return requests made after the eligible return period

Refunds, where approved, will be processed to the original payment method.

12. Intellectual Property

All content on this website including:

• Product photographs
• Logos
• Graphics
• Videos
• Product descriptions
• Website design
• Text
• Icons

is the exclusive property of Meta Jewel Krafts and is protected under applicable intellectual property laws.

Unauthorized copying, reproduction, modification, or commercial use is strictly prohibited.

13. Prohibited Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Upload malicious software or viruses.
• Copy or scrape website content.
• Interfere with website security.
• Misrepresent your identity.

Violation of these terms may result in termination of your access to the website.

14. Limitation of Liability

Meta Jewel Krafts shall not be liable for:

• Indirect or consequential damages
• Loss of business
• Loss of profits
• Delivery delays caused by third parties
• Temporary website interruptions
• Technical errors beyond our control

Our total liability shall not exceed the amount paid by the customer for the concerned order.

15. Warranty

Unless specifically mentioned on the product page, our products are not covered under any lifetime warranty.

If a manufacturing defect is identified, please contact us immediately upon receiving the product.

16. User Accounts

You are responsible for maintaining the confidentiality of your account credentials.

Meta Jewel Krafts shall not be responsible for unauthorized use of your account resulting from your failure to protect your login information.

17. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information in accordance with our Privacy Policy.

18. Website Availability

We strive to ensure uninterrupted access to our website.

However, we do not guarantee continuous availability and reserve the right to suspend, modify, or discontinue any part of the website without prior notice.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject exclusively to the jurisdiction of the competent courts located in Jaipur, Rajasthan.

20. Changes to Terms

Meta Jewel Krafts reserves the right to update, amend, or modify these Terms & Conditions at any time without prior notice.

Updated versions will be published on this page, and continued use of the website constitutes acceptance of the revised Terms.

Contact Us

For any questions regarding these Terms & Conditions, please contact us:

META JEWEL KRAFTS

115/215, Mall-21, Opp. Rajmandir Cinema
Bhagwan Das Road
Jaipur, Rajasthan – 302001

Phone: +91 9829094348

Email: info@metajewelkrafts.com

GSTIN: 08AAJFMS731D1ZD