Shipping Policy

Welcome to Meta Jewel Krafts. We are committed to delivering your handcrafted silver products safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • All orders are processed after successful payment confirmation.
  • Orders are generally dispatched within 1–3 business days.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During festive seasons, promotional sales, or high-demand periods, dispatch may take slightly longer.

2. Delivery Timeline

Delivery time depends on your location and courier service availability.

  • Metro Cities: 2–5 business days after dispatch.
  • Other Cities & Towns: 4–8 business days after dispatch.
  • Remote Locations: Delivery may take 7–10 business days.

Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout.
  • Any free shipping offers will be clearly mentioned on the website during eligible promotions.
  • Additional shipping charges may apply for remote or special delivery locations.

4. Order Tracking

Once your order is dispatched, you will receive:

  • Shipment confirmation via Email and/or SMS.
  • Courier tracking number.
  • Tracking link to monitor your shipment.

5. Delivery Address

Please ensure your shipping address, mobile number, and PIN code are accurate while placing your order.

Meta Jewel Krafts shall not be responsible for delivery delays or failed deliveries due to incorrect or incomplete address details provided by the customer.

6. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed due to customer unavailability or incorrect address, the shipment may be returned to us. Re-shipping charges, if any, shall be borne by the customer.

7. Damaged or Tampered Packages

We request customers to inspect the package before accepting delivery.

If the package appears:

  • Opened
  • Tampered
  • Damaged

Please refuse delivery and immediately contact our customer support with photographs of the package.

8. Delayed Shipments

While we strive for timely delivery, delays may occasionally occur due to:

  • Natural disasters
  • Government restrictions
  • Transportation issues
  • Courier operational delays
  • Public holidays

Meta Jewel Krafts will keep customers informed whenever possible but cannot be held responsible for delays caused by third-party logistics providers.

9. International Shipping

Currently, we primarily ship within India.

For international shipping enquiries, please contact us before placing your order. Shipping charges, customs duties, taxes, and import regulations of the destination country will be the responsibility of the customer.

10. Failed Delivery & Returned Orders

Orders returned due to:

  • Incorrect address
  • Customer unavailable
  • Refusal to accept delivery

may incur additional shipping charges for re-dispatch.

11. Contact Us

For any shipping-related queries, please contact us:

META JEWEL KRAFTS

Address:
115/215, Mall-21,
Opp. Raj Mandir Cinema,
Bhagwan Das Road,
Jaipur – 302001, Rajasthan, India

Mobile: +91 98290 94348

Email: info@metajewelkrafts.com

GSTIN: 08AAJFMS731D1ZD